PCC Resolves 767 of 4,652 Complaints in Kano — Commissioner

The Public Complaints Commission (PCC) in Kano State has disclosed that it successfully resolved 767 out of 4,652 complaints received between June and October 2025.

The Kano State Commissioner, Ibrahim Zakari-Sarina, made this known during a press briefing on Thursday as part of activities marking the 50th anniversary of the commission.

According to Zakari-Sarina, the resolved cases were settled through investigation, mediation, and administrative intervention, while thousands of others remain under review.

He listed the complaints received to include denial of entitlements, wrongful termination, abuse of power, victimisation, non-payment of salaries or pensions, land disputes, unfair utility billing, and administrative negligence.

“For five decades, the PCC has remained a trusted platform for Nigerians to seek redress against acts of injustice, maladministration, abuse of power, and unfair treatment by both public and private institutions,” Zakari-Sarina said.

He described the anniversary as a historic milestone for the commission, which was established on October 16, 1975, under Decree No. 31 (now Cap P37, Laws of the Federation of Nigeria, 2004) as the country’s foremost Ombudsman and the “voice of the voiceless.”

“In Kano, the commission has handled thousands of complaints from individuals, communities, workers, and organisations. Many of these complaints were resolved amicably through fair recommendations and administrative justice,” he noted.
“Through these efforts, we have not only provided justice to the aggrieved but also strengthened public confidence in the rule of law and democratic governance.”

Zakari-Sarina added that since assuming office in June, the PCC had intensified outreach to rural communities, civil society groups, and the informal sector to ensure justice is accessible to all, regardless of geography or social status.

He also revealed that the commission is adopting digital complaint management systems, expanding public enlightenment campaigns, and pursuing strategic partnerships with other agencies to enhance transparency and efficiency.

“Today’s celebration is not just about reflecting on the past 50 years — it is a call to renew our commitment for the next 50. The world is changing, and so must we,” he said.

The commissioner commended the media, civil society organisations, traditional rulers, and the people of Kano State for their continued support, while reminding the public that PCC’s services are completely free of charge.

“As we commemorate this 50th anniversary, let us remember that the pursuit of justice is a shared responsibility. Together, we can build a Nigeria where every citizen lives with dignity, justice, and peace,” he concluded.

He added that the commission currently operates five zonal offices in Gezawa, Bichi, Tudun Wada, Gaya, and Gwarzo, serving all 44 local government areas of the state.

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